Effective Date: 08 April 2026
At KLEARKART RETAIL PRIVATE LIMITED, we are committed to providing high-quality children’s wearable products. If you are not satisfied with your purchase, we offer a simple and transparent return and refund process.
1. Return Eligibility
We accept return requests under the following conditions:
- Product received is damaged or defective
- Wrong product delivered
- Size or item mismatch (as per order details)
Return Conditions:
To be eligible for a return:
- Request must be raised within 7 days of delivery
- Product must be unused and in original condition
- Original packaging, tags, and labels must be intact
- Proof of purchase (Order ID / Invoice) is required
2. Non-Returnable Items
Certain items are not eligible for return or refund:
- Used, washed, or worn products
- Items without original packaging or tags
- Clearance or discounted sale items (unless damaged or wrong item delivered)
- Gift cards or promotional vouchers
3. Return Process
To initiate a return:
- Contact us within 7 days of delivery
- Share your order details and reason for return
- Our support team will review your request
- Once approved, return instructions will be provided
📦 Return Pickup Timeline
- Once your return request is approved, pickup is usually scheduled within 2–5 business days, depending on your location and courier availability
- You will be informed of the pickup date via email or phone
- In some cases where pickup is not available, you may be asked to self-ship the product
After the product is received and inspected, the refund or replacement process will begin.
4. Refund Policy
- Refunds are processed after successful product inspection
- Refunds are issued to the original payment method only
Refund Timeline (TAT):
- Refund will be processed within 3–5 business days after approval
- Bank or payment provider processing time may vary after initiation
Shipping charges are non-refundable unless the return is due to our error.
5. Replacement Policy
If the product is eligible, you may choose:
- Replacement of the same product (subject to availability)
- Or a full refund after return verification
6. Late or Missing Refunds
If your refund is delayed:
- Check your bank or payment account again
- Contact your payment provider
- If still unresolved, contact our support team
We will assist you in tracking the refund status.
7. Return Shipping Policy
- If the return is due to our mistake (wrong or defective item), return shipping is free
- For other eligible returns, return shipping charges may be borne by the customer
8. Contact Us
For any return or refund assistance:
KLEARKART RETAIL PRIVATE LIMITED
📧 Email: info@klearkart.com
📞 Phone: +91 7289876803
📍 Address:
INNOV8, OKHLA PHASE III, PLOT NO 211
Okhla Industrial Estate, South Delhi
New Delhi – 110020, India