Effective Date: 08 April 2026
At KLEARKART RETAIL PRIVATE LIMITED, we aim to deliver your orders quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Order Processing Time
- All orders are processed within 24–48 hours after payment confirmation
- Orders are not shipped or delivered on Sundays or public holidays
- In case of high order volume, processing may be slightly delayed
2. Shipping Time
Estimated delivery times:
- Metro Cities: 3–5 business days
- Non-Metro Cities: 4–7 business days
- Remote Locations: 5–10 business days
Delivery time may vary depending on courier partners and location.
3. Shipping Charges
- Shipping charges (if applicable) will be shown at checkout
- Free shipping may be offered on selected products or orders above a certain value
- Any promotional free shipping offers will be clearly mentioned on the website
4. Order Tracking
- Once your order is shipped, you will receive a tracking ID via email or SMS
- You can track your order using the provided courier tracking link
5. Delivery Attempts
- Courier partners will attempt delivery 2–3 times
- If delivery fails due to incorrect address or unavailability, the order may be returned to us
- Re-shipping charges may apply in such cases
6. Address Accuracy
Customers are responsible for providing correct shipping details. Please ensure:
- Full name
- Complete address with PIN code
- Active mobile number
We are not responsible for delays or losses due to incorrect information.
7. Damaged or Missing Items
If your order arrives damaged or incomplete:
- Contact us within 48 hours of delivery
- Share order details and product images
- We will investigate and provide a replacement or resolution
8. International Shipping
Currently, we only ship within India. International shipping is not available at this time.
9. Delays
Delays may occur due to:
- Weather conditions
- Courier partner issues
- Government restrictions
- High order volume during festive seasons
We will always try to minimize delays and keep you updated.
10. Contact Us
For any shipping-related queries:
Company: KLEARKART RETAIL PRIVATE LIMITED
Email: info@klearkart.com
Phone: +91 7289876803
Address: INNOV8, OKHLA PHASE III, PLOT NO 211, OKHLA INDUSTRIAL ESTATE, Okhla Industrial Estate, South Delhi, New Delhi, Delhi, India, 110020